Singapore Service Excellence Medallion 2011
Medallion Recipient for Organisation: Changi Airport
Over the past three years, Changi Airport has showed continuous improvement in the Customer Satisfaction Index of Singapore, consistently outperforming the sector and national averages. The value alignment with partners and systems designed to meet the demands of operations have contributed to the success and fame of Changi Airport in the international arena.
Despite the size of operations and numerous alliances, Changi Airport Group has remained steadfast and committed to service excellence and attaining high levels of customer satisfaction. With numerous national and international accolades accumulated over the years, Changi Airport Group is recognised and looks to continue to be recognised as arguably the world’s best international airport.
Medallion Recipient for Individual - Customer-Facing:
Mr Edwin Teo, Sales Advocate (Atlas Sound & Vision)
Mr Teo is consistently professional and takes pride in the work he does with great passion for service excellence. His empathy for customers is displayed in the many times he has gone out of his way to serve his customers, even on his days of leave.